{"id":59165,"date":"2023-09-26T21:31:19","date_gmt":"2023-09-27T01:31:19","guid":{"rendered":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/?p=59165"},"modified":"2023-09-27T10:31:22","modified_gmt":"2023-09-27T14:31:22","slug":"augmenting-the-it-operations-workforce-with-platform-generative-ai","status":"publish","type":"post","link":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/augmenting-the-it-operations-workforce-with-platform-generative-ai\/","title":{"rendered":"Augmenting the IT operations workforce with platform generative AI"},"content":{"rendered":"\n

Today, generative AI is generating a lot of interest in how it impacts consumer business and applications, however the public sector stands to gain efficiencies in their enterprise operations when applied in the right use cases, according to Google ML, AI and Generative AI Practice Lead, Amina al Sherif.<\/p>\n\n\n\n

Al Sherif joined StateScoop\u2019s virtual IT Mod Summit<\/a> to discuss the impact generative AI has across many areas in IT operations, including streamlining code development, improving data management and accomplishing a variety of other IT operations workflows.<\/p>\n\n\n\n

Improving IT operations<\/strong><\/p>\n\n\n\n

Al Sherif emphasized the growing need among organizations to view generative AI through the lens of a \u201cplatform revolution,\u201d so from a production perspective it isn\u2019t about building a chat bot, rather you can build a search capability to review all IT documentation or network maps. <\/p>\n\n\n\n

\u201cGenerative AI is very powerful, and frankly, it’s the biggest strength in the coding realm to automate things that normally would have required a team of Python or Java [developers] to put in the pipeline,\u201d explained al Sherif. She asserts that generative AI can facilitate code development and augment the code review process, so it is ready for production quickly and well-integrated into the rest of the code base.<\/p>\n\n\n\n

She cited an example of using generative AI to optimize and review TerraForm by HashiCorp<\/a> deployments \u2014 an infrastructure-as-a-code tool used to manage cloud infrastructure \u2014 and its use in pointing out instances of inefficiencies or duplicative resource deployments.<\/p>\n\n\n\n

Additionally, generative AI is applicable as a tool to improve areas such as database management, data cleansing, network health checks and automated dashboard creation that have to be done on a daily basis to reflect how the network is performing and sensors are performing.<\/p>\n\n\n\n

The \u2018data problem\u2019<\/strong><\/p>\n\n\n\n

As a platform approach, generative AI can be designed to perform end-to-end functions and break down data silos as well as communication silos, said Al Sherif, which can help organizations get a better understanding of their data,<\/p>\n\n\n\n

\u201cA lot of CIOs, and IT departments by default, deal with the data problem,\u201d according to Al Sherif, which can encompass not knowing where the databases are located, their health status or the status of data cleansing.<\/p>\n\n\n\n

She explained that as a platform performing end-to-end functions, generative AI can solve a larger range of operational issues, such as:<\/p>\n\n\n\n