{"id":35128,"date":"2020-09-11T14:54:16","date_gmt":"2020-09-11T18:54:16","guid":{"rendered":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/?p=35128"},"modified":"2021-09-03T13:52:21","modified_gmt":"2021-09-03T17:52:21","slug":"denver-digital-services-messaging","status":"publish","type":"post","link":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/denver-digital-services-messaging\/","title":{"rendered":"Denver tech agency considers upgraded digital services, messaging"},"content":{"rendered":"

Denver\u2019s City Council will soon vote on a proposal from the city\u2019s technology agency that would upgrade the city\u2019s content management system, potentially making it easier for the city to communicate with and deliver services to residents.<\/p>\n

The city\u2019s Finance and Governance Committee earlier this week approved a request for a five-year, $1.9 million contract with OpenCities<\/a>, a Microsoft-affiliated software manufacturer that creates all-in-one software for local government. The city is currently under contract with Adobe Experience Manager to manage the content that\u2019s on Denvergov.org, but Jenny Schiavano, the chief marketing officer of Denver\u2019s Technology Services department, said a new system could bring content published between 25 different agencies under one platform, making internal and external communication easier for everybody involved. A full city council vote will take place later this month.<\/p>\n

\u201cWhile we’ve made a lot of great inroads over the last several years when it comes to online services, more than half of the calls coming into our 311 contact center are really residents who can’t find what they’re looking to accomplish on Denvergov.org, so they get frustrated and kind of give up the effort and then just revert back to 311,\u201d Jenny Schiavone, the chief marketing officer for Denver\u2019s Technology Services, told Colorado Politics<\/a> in an interview.<\/p>\n

The city\u2019s current CMS poses \u201cimmediate challenges\u201d to Denvergov.org, Schiavano said in a resolution request filed late last month, based on the lack of citizen-facing services and increased budget necessary to continue using the software. Cities nationwide have been faced with budget cuts and shortfalls as as result of the coronavirus pandemic, and Schiavano said if the OpenCities system is approved and implemented by the end of 2020, the city could save nearly $500,000 by not renewing its license with Adobe.<\/p>\n

If approved, the city would devote roughly 70 employees across different agencies to manage messaging and digital services within OpenCities, according to the contract request, and OpenCities will also offer consulting services to help the city tailor the platform to its needs. Currently, Austin, Miami, Grand Rapids, Michigan and several other U.S. cities use the platform.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Denver City Council is ready to vote on a proposal that would mean a $1.9 million upgrade contract with OpenCities, a Microsoft-owned software maker.<\/p>\n","protected":false},"author":197,"featured_media":35132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"disable_grayscale_images":true,"grayscale_contrast":0,"sponsored_content":false,"display_author_bio":true,"story_type":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4676,20648],"tags":[313,386,438,602,11067,13703],"people":[],"special-report":[],"authors":[4698],"class_list":["post-35128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-city","category-digital-services","tag-austin","tag-denver","tag-miami","tag-microsoft","tag-opencities","tag-digital-services","author-ryan-johnston"],"yoast_head":"\nDenver tech agency considers 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