{"id":40736,"date":"2021-06-01T10:55:17","date_gmt":"2021-06-01T14:55:17","guid":{"rendered":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/?post_type=bio&#038;p=40736"},"modified":"2023-01-23T03:39:46","modified_gmt":"2023-01-23T08:39:46","slug":"dora","status":"publish","type":"bio","link":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/","title":{"rendered":"DORA"},"content":{"rendered":"<h4><span style=\"text-decoration: underline;\"><strong>State IT Innovation of the Year<\/strong><\/span><\/h4>\n<p>Missouri Department of Revenue\u2019s DORA (Department Of Revenue Answers) chabot provides answers 24\/7 to common questions from residents with information from the state&#8217;s Taxation, Driver License, and Motor Vehicle Bureaus. In its first five months of operation, DORA received 380,004 messages in 115,214 chat sessions. It has now had nearly 2 million citizen chat sessions. On average DORA provides a helpful answer to 89 percent of inquiries. Since implementation, the team has added more than 350 new questions\/answers and more than 15,600 alternate training questions to DORA. Citizens can also connect with DORA through Facebook, a SMS\/text channel, text to speech, speech to text and a Google Maps integration.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Missouri Department of Revenue\u2019s DORA (Department Of Revenue Answers) chabot provides answers 24\/7 to common questions from residents.<\/p>\n","protected":false},"featured_media":40737,"template":"","meta":{"disable_grayscale_images":true,"grayscale_contrast":0,"sponsored_content":false,"display_author_bio":true,"footnotes":""},"tags":[151,17834],"authors":[4682],"class_list":["post-40736","bio","type-bio","status-publish","has-post-thumbnail","hentry","tag-missouri","tag-2021-statescoop-50-awards","author-jake-williams"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>DORA | StateScoop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DORA\" \/>\n<meta property=\"og:description\" content=\"Missouri Department of Revenue\u2019s DORA (Department Of Revenue Answers) chabot provides answers 24\/7 to common questions from residents.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/\" \/>\n<meta property=\"og:site_name\" content=\"StateScoop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/StateScoop\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-23T08:39:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@State_Scoop\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/\",\"url\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/\",\"name\":\"DORA | StateScoop\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/06\\\/DORA.png\",\"datePublished\":\"2021-06-01T14:55:17+00:00\",\"dateModified\":\"2023-01-23T08:39:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/#primaryimage\",\"url\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/06\\\/DORA.png\",\"contentUrl\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/06\\\/DORA.png\",\"width\":500,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Bio\",\"item\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"DORA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/#website\",\"url\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/\",\"name\":\"StateScoop\",\"description\":\"Latest news and events in state and local government technology\",\"publisher\":{\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/#organization\",\"name\":\"StateScoop\",\"url\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/statescoop.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2023\\\/01\\\/StateScoop-Black.png\",\"contentUrl\":\"https:\\\/\\\/statescoop.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2023\\\/01\\\/StateScoop-Black.png\",\"width\":1470,\"height\":186,\"caption\":\"StateScoop\"},\"image\":{\"@id\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/StateScoop\\\/\",\"https:\\\/\\\/x.com\\\/State_Scoop\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/statescoop\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@StateScoop\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"DORA | StateScoop","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/","og_locale":"en_US","og_type":"article","og_title":"DORA","og_description":"Missouri Department of Revenue\u2019s DORA (Department Of Revenue Answers) chabot provides answers 24\/7 to common questions from residents.","og_url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/","og_site_name":"StateScoop","article_publisher":"https:\/\/www.facebook.com\/StateScoop\/","article_modified_time":"2023-01-23T08:39:46+00:00","og_image":[{"width":500,"height":500,"url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@State_Scoop","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/","url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/","name":"DORA | StateScoop","isPartOf":{"@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/#website"},"primaryImageOfPage":{"@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/#primaryimage"},"image":{"@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/#primaryimage"},"thumbnailUrl":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png","datePublished":"2021-06-01T14:55:17+00:00","dateModified":"2023-01-23T08:39:46+00:00","breadcrumb":{"@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/#primaryimage","url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png","contentUrl":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png","width":500,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Bio","item":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/"},{"@type":"ListItem","position":2,"name":"DORA"}]},{"@type":"WebSite","@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/#website","url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/","name":"StateScoop","description":"Latest news and events in state and local government technology","publisher":{"@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/#organization","name":"StateScoop","url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/#\/schema\/logo\/image\/","url":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/StateScoop-Black.png","contentUrl":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/StateScoop-Black.png","width":1470,"height":186,"caption":"StateScoop"},"image":{"@id":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/StateScoop\/","https:\/\/x.com\/State_Scoop","https:\/\/www.linkedin.com\/company\/statescoop\/","https:\/\/www.youtube.com\/@StateScoop"]}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/sandbox.statescoop.com\/statescoop\/bio\/dora\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"DORA","url":"http:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/scoopmedia-develop.go-vip.net\/statescoop\/bio\/dora\/"},"thumbnailUrl":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-content\/uploads\/sites\/6\/2021\/06\/DORA.png"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"Jake Williams","url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/author\/jake-williams\/"}],"creator":["Jake Williams"],"publisher":{"@type":"Organization","name":"StateScoop","logo":"https:\/\/develop.statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/cropped-ss_favicon.png"},"keywords":["2021 statescoop 50 awards","missouri"],"dateCreated":"2021-06-01T14:55:17Z","datePublished":"2021-06-01T14:55:17Z","dateModified":"2023-01-23T08:39:46Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"DORA\",\"url\":\"http:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/bio\\\/dora\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/06\\\/DORA.png?w=150&h=150&crop=1\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/06\\\/DORA.png\"},\"articleSection\":\"Uncategorized\",\"author\":[{\"@type\":\"Person\",\"name\":\"Jake Williams\",\"url\":\"https:\\\/\\\/scoopmedia-develop.go-vip.net\\\/statescoop\\\/author\\\/jake-williams\\\/\"}],\"creator\":[\"Jake Williams\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"StateScoop\",\"logo\":\"https:\\\/\\\/develop.statescoop.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2023\\\/01\\\/cropped-ss_favicon.png\"},\"keywords\":[\"2021 statescoop 50 awards\",\"missouri\"],\"dateCreated\":\"2021-06-01T14:55:17Z\",\"datePublished\":\"2021-06-01T14:55:17Z\",\"dateModified\":\"2023-01-23T08:39:46Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/sandbox.statescoop.com\/p.js"},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"StateScoop","distributor_original_site_url":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop","push-errors":false,"_links":{"self":[{"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/bio\/40736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/bio"}],"about":[{"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/types\/bio"}],"version-history":[{"count":1,"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/bio\/40736\/revisions"}],"predecessor-version":[{"id":53108,"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/bio\/40736\/revisions\/53108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/media\/40737"}],"wp:attachment":[{"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/media?parent=40736"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/tags?post=40736"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/scoopmedia-develop.go-vip.net\/statescoop\/wp-json\/wp\/v2\/authors?post=40736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}