Researchers and state officials said governments are catching on to human-centered design principles, leading to better service delivery.

On the Priorities podcast, Minnesota Labor Commissioner Nicole Blissenbach says automation was key in rolling out the state's Frontline Worker Pay program.

Seventy-seven percent of safety net programs offer online applications, according to a new website from the nonprofit Code for America.

Code for America named New York, New Mexico, Maryland and the District of Columbia to participate in its Safety Net Innovation Lab initiative.

Health officials said they're devising communications outreach plans to ensure Medicaid coverage continues when the pandemic officially ends.

The group said its new Safety Net Innovation Lab will help 15 states make their benefits programs more accessible.